Where in the world is Santa Claus? Tracking Mission Critical phone calls :)


This Christmas, Avaya will help the North American Aerospace Defense Command (NORAD) and its volunteers answer that question tens of thousands of times.

From 2 Mountain time, on Dec. 24 thru the early hours of Dec. 25, more than 1,200 volunteer Santa trackers will man the 877-HI-NORAD Santa hotline, answering phone calls from children of all ages. Last year, the 25-hour NORAD Tracks Santa operations center at Peterson Air Force Base in Colorado received more than 74,000 calls from families around the world.

Peterson AFB uses Avaya’s real-time voice communications to help ensure these important calls get answered. Avaya Aura™ software and hardware have been tested and certified by the Department of Defense Joint Interoperability Test Command (JITC) to ensure security and reliability for missions such as this — when failure is not an option.

“The NORAD Tracks Santa program has grown immensely since 1955, when it first began fielding calls,” said Joyce Frankovis, NORAD Tracks Santa Project Officer. “Yet the excitement and wonder in children’s voices when they call to ask for Santa’s whereabouts is as apparent now as it was 55 years ago.”

The NORAD Tracks Santa program began in 1955 after a youngster dialed a misprinted telephone number for a Santa hotline, and instead reached a helpful commander at the Continental Air Defense Command Operations Center in Colorado Springs, Colo.

Courtesy: Avaya Inc.

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